We provide technical support to registered users, and to those who are genuinely evaluating the software prior to purchase. If you need technical assistance, you can reach our Technical Support staff using the contact information below.
For urgent problems you can call the technical support centre on +44 (0) 1480 382538 during office hours, but please be aware that this is a resource for all our users so we can only deal with specific technical problems via the phone. If you need instruction on how to use certain parts of the application, or would like to discuss any aspects of the application in more detail, we are happy to offer customised training and consultancy either on-site or at our head office.
No other number can be used or transferred to the support desk. When you call the help desk, if you find the phone is busy or a voicemail is requested, please leave a message or send an email, and your call will be returned as soon as a member of our support staff is available.
If you are sending in a support request by Email, please be sure to include all relevant information about the issue so that we can work out the best way to help you. It is not usually necessary for you to send us your Stockit database file, but occasionally we may ask you to send us a copy. Any information or data sent to us is of course treated with complete confidentiality.