Technical Support Overview
Subscription Support Package
We are only able to provide technical support in any form to users who have a subscription package in place. Please view the subscription page for the packages available and the prices.
Scope of Support
We can only support the latest version of the product (with a subscription package in place). We are unable to support older versions of Stockit. We regret that we cannot provide on-site support for any problems, nor any form of support for discontinued products or for problems relating to operating systems, networks, hardware, etc.
Windows Versions Supported
Our Windows operating system support policy is outlined here.
Technical Support Hotline
For urgent problems you can call the technical support centre on +44 (0) 1480 382538 during office hours, but please be aware that this is a resource for all our users so we can only deal with specific technical problems via the phone.
If you need instruction on how to use certain parts of the application, or would like to discuss any aspects of the application in more detail, we are happy to offer customised training and consultancy.
No other number can be used or transferred to the support desk. When you call the help desk, if you find the phone is busy or a voicemail is requested, please leave a message or send an email (preferred), and your call will be returned as soon as a member of our support staff is available.
Technical Support Email
If you are sending in a support request by Email, please be sure to include all relevant information about the issue so that we can work out the best way to help you. We will also need a contact name and the version of the Stockit program you are running.
It is not usually necessary for you to send us your Stockit database file, but occasionally we may require you to send us a copy. Any information or data sent to us is of course treated with complete confidentiality. We have a mutual NDA declaration that can be used if required.
