WestDev Ltd is fully committed to protecting
your privacy at all times. You can rest assured that we take every possible
precaution to protect any information that we may collect or receive from
you. We will also endeavour to ensure that this information is used only as
you request. You can browse most parts of this web site
without providing any personal information. You will be asked before we
collect any such information.
If you are concerned about any aspect of privacy in relation to this site, even after reading this policy statement,
please feel free to contact our
Sales Team and we will do what we can to respond to your concerns.
Information collected and how it is used
When you request product information, you
are asked to provide your name, together with your mailing and/or email address.
These details are retained, allowing us to provide you with the information
you request. You may be allocated a customer reference number (if you do not
already have one); you should use this number where possible in all future
communication as this helps us to ensure that you continue to receive
relevant information in the future.
When you purchase a product or service, you
are asked to provide your name, telephone number, invoicing and shipping
addresses, and your email address if you have one. This allows us to
correctly process and dispatch your order, and to keep you informed of your
When you register a software product, you
are asked to provide your name, address, telephone and fax numbers, email
address and customer reference number. This registration
information is used to enrol you on the technical support program, and to
help us to provide you with timely and relevant information about product
changes and updates in the future. It will not be used by or sold to any
other third party.
Technical support request
When you submit a request for technical
support, or an enhancement suggestion or other product comment, you may be
asked for your name, customer reference number, and/or email address and/or
telephone or fax number. This allows us to ensure your details are directed
as quickly as possible to the relevant staff.
In the course of the investigation of
technical problems, it is occasionally necessary for our engineers to have
access to the original data. In this case you will be asked to make this
data available to us, on the strict understanding that WestDev guarantees
that this data will only be used for the purposes of locating the cause of,
and determining the resolution for, such technical problems.
Data made available to us in this way will
at no time be disclosed to any third party in any shape or form. If
necessary, we can at your
request undertake to destroy all copies of such data once the
investigation into the technical problem is complete.
Protecting the information collected
WestDev Ltd guarantees not to make available
(by way of trade, sell, rent, loan or other means) any of your personal
information to third parties, unless you have given us prior consent in
Only authorised WestDev staff have access to
your information. All stored information is held within a protected
environment, and all security issues are continually under review.
To help us keep you informed, and provide you
with the best service possible, it is helpful to us if you can let us know
about any changes in your details. This includes changes of address, company
name, telephone number, email address, and so on. You may do this either by
sending an email to firstname.lastname@example.org.
From time to time we send out mail-shots
targeted at specific groups of people. If at any time you wish to be removed
from our mailing lists, you only have to ask us. You can do this by sending an email to email@example.com,
quoting your customer reference number. Alternatively, you can
contact us by telephone, fax or post. We will make every possible effort to
comply with your request.
Anonymity and recognition
As already stated, you can visit most of
this web site without providing any personal
information. As you browse the site, the web server keeps only limited
records in its electronic records, listing which pages you visit. These
records do not contain any personal details about you or any other visitor
to our site. These records are available only to WestDev technical staff,
and are used solely to generate statistical information about how our site
is being used.
To improve the usability of this web site for individual visitors, some
of the pages make use of a technology known
as "Cookies". These allow small items of information to be stored on your computer
on our behalf by your web browser. These are generally used for things like
remembering the values in a form so they can be preset next time you use
option in your browser to prevent them being stored. This will not in any
way affect how much of the site you can visit, it should only mean you have
a bit more typing to do!